History

The Resolution Institute is rooted in three key concepts: the Resolution Skills,  The Sorlandet Project and The Quality Movement.

Resolution Skills

The Resolution Skills originated out of a groundbreaking Stanford University study in the 1970s, which fused the breakthrough work of psychologist Albert Bandura and organizational behavior expert Jerry Porras to create new and effective ways of achieving long-term behavioral change.

In the 1980s and 1990s, these powerful change methodologies were developed into problem prevention and solving skills called the Resolution Skills. These skills have since been incorporated into several large national training programs for managers, supervisors and staff, which have led to enhanced communication and efficiency.

For example, the Resolution Skills were taught to over 10,000 California state and federal government managers, supervisors and employees. The results were remarkable – once managers and their employees learned the skills, they felt capable to successfully take on any problem confronting them. The new methodology implemented at their workplace created an environment of empowerment, collaborative problem solving and a heightened sense of camaraderie.

In the mid-90s, the Resolution Institute established 501(c)(3) status with the notion of extending these powerful Resolution Skills and behavior-change methodologies to a world stage.

The Sorlandet Project

The first effort worked out a concept to increase international awareness of the skills – the Sorlandet Project. With the help of the United Nations, Harvard, Oxford, Amideast, the Soros Foundation and the Sorlandet Foundation, a concept was explored to teach the Resolution Skills to 72 future leaders in countries that were at risk of war in the next 30 years. The unique aspect was that the platform for education would be a 9-month-long sea voyage on the full-rigged Norwegian tall ship Sorlandet.

Despite effective research and encouragement by the international community, the Sorlandet project was put on hold in the 1990s to focus on the development of programs that facilitate quality management for governmental agencies and NGOs.

The Quality Movement

Two Americans, W. Edwards Deming and Joseph Juran, transformed Japanese industrial leadership in the 1950s into a fact-driven quality management system, a process of using valid data to identify problems and systematically resolve them. As fathers of the quality movement, they believed in integration of all functions of an organization to achieve high quality of products and services. Juran wrote about how quality principles create a “revolutionary pace of improvements” and that if America continued with its slow “evolutionary pace of improvements,” its economy could eventually be unable to effectively compete in the global economy. When applied correctly, these principles have reversed business declines, stabilizing organizations into sustainable, growing enterprises. Today organizations are encouraged to apply these proven principles by the Malcolm Baldrige National Quality Program under the National Institute of Standards and Technology.

Thus, out of the productivity that grew from implementing Resolution Skills, and with innovative new technologies, came a revolutionary database — ISOX: Information System for Organizational eXcellence, which was created by the quality management consulting firm Resolution. ISOX easily took in data by its users and displayed the data to help managers and their employees identify problem areas.  The database also was organized to record how the Resolution Skills were used to create specific Plans For Improvement. Throughout its years of implementation, Resolution found that employees not only appreciate the empowerment of being actively engaged in identifying and resolving problems, they also receive data that proves to them the problem is solved, as well as feedback if it isn’t solved, which is clearly illustrated through informational graphics and charts.

Future Implementation

These Resolution Skills and quality improvement principles can be applied to the solving of all world issues, so that organizations and individuals can identify and solve problems in their location and about issues that concern them.

Through the development of HUE: Humanity Uniting Effectively, the Resolution Institute will provide individuals and organizations worldwide with valid data from credible sources such as scientific databases, technical and academic sources, and investigative journalistic stories. This information will be managed by our advisory board, a team of leading experts in their chosen topic area, as well as ongoing contributing journalists and researchers. This information will be clearly illustrated through “dashboards” for each region so that users can understand and prioritize areas of need. Utilizing quality improvement strategies and the Resolution Skills, the Resolution Institute aims to spark a better understanding of our world and inspire united action to improve justice, health, sustainability and peace.

Our Vision

Humanity Uniting Effectively

Our Mission

The Resolution Institute has a mission to help world citizens and organizations identify, prioritize and collaboratively resolve issues in most need of improvement, locally and globally. Through our online community HUE, Humanity Uniting Effectively, we integrate scientific data visualization with a proven problem-solving methodology. This platform provides humanity with a bottom-up strategy to effectively and sustainably improve our world’s wellbeing.